Privacy Policy

Chrootly Marketing Inc. ("Chrootly," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at chrootly.ca or engage with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

We collect the following types of information:

• Personal Information: Name, email address, phone number, business information, and any other information you voluntarily provide through contact forms or consultations.
• Usage Data: Pages visited, time spent, browser type, device type, referring URLs, and interaction patterns.
• Cookies and Tracking: Cookies and similar technologies to improve your browsing experience. See our Cookie Policy for details.
• Marketing Campaign Data: When providing services to clients, we handle campaign performance data, audience insights, and analytics from platforms like Google Ads, Meta Ads, and Google Analytics.

We use collected information to:

• Respond to your enquiries and provide requested services
• Deliver, manage, and optimise marketing campaigns on your behalf
• Send relevant communications about our services (with your consent)
• Improve our website and user experience
• Analyse website traffic and usage patterns
• Comply with legal obligations under Canadian law

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our website and delivering services, provided they agree to keep this information confidential and use it only for the intended purpose.

Third-party services we use include:

• Google (Analytics, Ads, Tag Manager, Business Profile)
• Meta (Facebook & Instagram Ads)
• Vercel (website hosting)
• GoHighLevel (CRM and automation, when applicable)

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.

Under Canadian privacy law, you have the right to:

• Access your personal information that we hold
• Request correction of inaccurate or incomplete information
• Withdraw consent to the collection, use, or disclosure of your information
• Request deletion of your personal information, subject to legal retention requirements
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise these rights, contact us at contact@chrootly.ca. We will respond within 30 days. You can also learn more about your privacy rights at the Office of the Privacy Commissioner of Canada.

Some of our service providers are located outside Canada (primarily in the United States). When your information is transferred internationally, we ensure appropriate safeguards are in place consistent with Canadian privacy standards.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes indicates acceptance of the updated policy.